1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("Client," "User," "you," or "your") and Business Automation Suite, a division of Skyline Business Group LLC ("we," "us," "our," or "Company"), governing your access to and use of all services, software, platforms, websites, documentation, and support provided by Business Automation Suite (collectively, the "Services").

By clicking "I Agree," checking a box indicating acceptance, completing registration, making a payment, or accessing any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including all policies referenced herein.

If you do not agree to these Terms in their entirety, you must immediately cease all use of the Services and may not access our platform.

2. DEFINITIONS

For purposes of this Agreement:

"Services" includes all software, platforms, automation systems, consulting, implementation, training, support, and related services provided by Business Automation Suite.

"Platform" refers to GoHighLevel, N8N, and any other third-party software or systems we configure, customize, or provide access to.

"Subscription" means any recurring payment plan for Services, including monthly or annual billing cycles.

"Setup Fee" means any one-time, non-recurring fee charged for initial configuration, onboarding, or implementation.

"Client Account" means your authorized access credentials and associated data within our Services.

"Professional Services" means consulting, custom development, training, or implementation services provided on a project or hourly basis.

3. SERVICE DESCRIPTION AND SCOPE

3.1 Services Offered

Business Automation Suite provides business automation and growth solutions, including but not limited to:

CRM implementation, configuration, and optimization

Workflow automation design and deployment

Phone compliance registration and management

Business process automation consulting and strategy

Digital marketing automation systems and workflows

AI employee implementation and configuration

Custom integration development

Training, documentation, and ongoing support

3.2 Service Delivery

All Services are provided on an "as-is" and "as-available" basis. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice. Service availability, features, and functionality may vary based on your selected plan and subscription tier.

3.3 Third-Party Platforms

Our Services integrate with and depend upon third-party platforms including but not limited to GoHighLevel and various API services. We do not own, control, or operate these third-party platforms. Your use of third-party platforms is subject to their respective terms of service, and we are not responsible for any changes, disruptions, or limitations imposed by third-party providers.

4. USER ELIGIBILITY AND ACCOUNT REQUIREMENTS

4.1 Age and Capacity

You must be at least 18 years of age and have the legal capacity to enter into binding contracts in your jurisdiction to use our Services. If you are accessing Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

4.2 Account Registration

To access certain Services, you must create an account and provide accurate, current, and complete information. You agree to:

Provide truthful and accurate information during registration

Maintain and promptly update your account information

Maintain the confidentiality of your account credentials

Notify us immediately of any unauthorized access or security breach

Accept full responsibility for all activities conducted through your account

4.3 Account Security

You are solely responsible for maintaining the security of your account credentials. We are not liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain adequate security measures.

NO REFUND POLICY: ALL PAYMENTS FOR SERVICES, SUBSCRIPTIONS, SETUP FEES, AND PROFESSIONAL SERVICES ARE FINAL AND NON-REFUNDABLE UNDER ANY CIRCUMSTANCES. THIS INCLUDES BUT IS NOT LIMITED TO DISSATISFACTION WITH SERVICES, CHANGE OF MIND, INABILITY TO USE THE PLATFORM, LACK OF RESULTS, OR ANY OTHER REASON.

5. PAYMENT TERMS AND BILLING

5.1 Pricing and Fees

All pricing, subscription fees, setup fees, and charges are displayed on our website and order forms. Prices are subject to change at any time with or without notice, though changes will not affect active subscriptions until renewal.

5.2 Payment Authorization

By providing payment information, you authorize Business Automation Suite to charge your designated payment method for all applicable fees, including:

Monthly or annual subscription fees

One-time setup and onboarding fees

Professional services and consulting fees

Add-on services and features

Usage-based charges or overages

Third-party platform costs (e.g., GoHighLevel subscription, SMS/email credits)

5.3 Recurring Billing

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). By subscribing, you authorize us to automatically charge your payment method at the beginning of each billing cycle.

Recurring charges will continue until you cancel your subscription as outlined in Section 6.

5.4 NO REFUNDS OR CHARGEBACKS

ALL FEES ARE STRICTLY NON-REFUNDABLE. This includes:

Setup fees and onboarding charges

Monthly or annual subscription payments

Professional services and consulting fees

Add-on purchases and upgrades

Third-party platform costs

Unused portions of subscription periods

We do not provide refunds, credits, or prorated charges for:

Dissatisfaction with Services or results

Failure to use or inability to use the Services

Lack of understanding or knowledge of the platform

Change of business circumstances or strategy

Cancellation or downgrade of services

Service suspensions or terminations due to Terms violations

Any other reason whatsoever

5.5 Chargeback Policy

Initiating a chargeback or payment dispute constitutes a material breach of this Agreement. If you initiate a chargeback:

Your account will be immediately suspended or terminated

All Services will be discontinued without notice

You will be liable for all chargeback fees, administrative costs, and legal expenses incurred

We reserve the right to pursue collection and legal action

You may be permanently banned from future use of our Services

5.6 Failed Payments

If payment fails for any reason, we reserve the right to:

Immediately suspend or terminate access to Services

Attempt to collect payment using alternative methods on file

Charge late fees or administrative fees

Engage collection agencies or pursue legal action

Report delinquent accounts to credit bureaus

5.7 Taxes

All fees are exclusive of applicable federal, state, local, or foreign taxes, levies, or duties. You are responsible for paying all taxes associated with your purchase and use of Services. If we are required to collect taxes, they will be added to your invoice.

6. SUBSCRIPTION MANAGEMENT AND CANCELLATION

6.1 Subscription Terms

Subscriptions continue on a recurring basis until canceled. Annual subscriptions automatically renew at the end of the 12-month term. Monthly subscriptions automatically renew at the end of each monthly billing cycle.

6.2 Cancellation Process

To cancel your subscription, you must provide written notice via email to the designated support address at least 5 business days before your next billing date. Cancellation requests submitted less than 5 business days before billing may not be processed in time to prevent the next charge.

6.3 Effect of Cancellation

Upon cancellation:

Services will continue until the end of your current paid billing period

No refunds or prorated credits will be provided for unused time

Access to the platform will be terminated at the end of the billing period

You are responsible for exporting all data before termination

We are not obligated to retain your data after cancellation

6.4 No Refunds Upon Cancellation

Canceling your subscription does not entitle you to a refund for the current billing period, any previous billing periods, setup fees, or any other charges.

All payments remain non-refundable regardless of when cancellation occurs.

7. CLIENT RESPONSIBILITIES AND LEARNING REQUIREMENTS

7.1 Platform Knowledge and Training

YOU ACKNOWLEDGE AND AGREE THAT:

The Services involve sophisticated software platforms (GoHighLevel, N8N, etc.) that require learning, training, and technical proficiency

YOU ARE SOLELY RESPONSIBLE for learning how to use the platform, software, and systems provided

We provide training materials, documentation, and support, but we cannot guarantee that you will achieve proficiency or desired results

Your success depends on your commitment to learning, implementing, and managing the systems

Lack of knowledge, inability to learn, or failure to dedicate time to training does not constitute grounds for refund or service credits

7.2 Implementation and Usage Obligations

You are responsible for:

Attending scheduled training sessions and onboarding calls

Reviewing provided documentation and resources

Allocating sufficient time to learn and implement the systems

Actively managing and maintaining your account and automations

Monitoring campaign performance and making necessary adjustments

Ensuring compliance with all applicable laws and regulations

Maintaining backups of critical data

Promptly addressing support requests and action items

7.3 Technical Requirements

You are responsible for:

Maintaining compatible devices, browsers, and internet connectivity

Ensuring adequate technical skills or hiring qualified personnel

Providing necessary access credentials for third-party platforms

Troubleshooting basic technical issues before requesting support

7.4 Ongoing Management

We provide setup, configuration, and training, but ongoing management and optimization are your responsibility. This includes but is not limited to:

Creating and scheduling content for marketing campaigns

Responding to leads and customer inquiries

Monitoring automation workflows for errors

Updating contact lists and data

Managing third-party platform subscriptions and billing

Optimizing campaigns based on performance data

8. NO GUARANTEE OF RESULTS

8.1 Performance Disclaimer

WE MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES regarding:

Business results, revenue, or profit generation

Lead generation, conversion rates, or sales performance

ROI or return on investment from using our Services

Specific outcomes, metrics, or key performance indicators

Compatibility with your specific business model or industry

Your ability to successfully learn, implement, or use the platform

8.2 Variables Beyond Our Control

Your results depend on numerous factors outside our control, including but not limited to:

Your business model, market conditions, and competitive landscape

Your marketing skills, sales abilities, and operational capacity

Quality of your products or services

Your commitment, time investment, and implementation efforts

Economic conditions and external market factors

Third-party platform policies, algorithms, and availability

8.3 Testimonials and Case Studies

Any testimonials, case studies, or success stories shared are not representative of typical results. Past performance by other clients is not indicative of future results for your business. Individual results vary significantly and depend on numerous personal and external factors.

9. LIMITATION OF LIABILITY AND DISCLAIMERS

9.1 Services Provided "AS-IS"

THE SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

Warranties of merchantability, fitness for a particular purpose, and non-infringement

Warranties regarding accuracy, reliability, or completeness of Services

Warranties that Services will be uninterrupted, secure, or error-free

Warranties regarding third-party platform performance or availability

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUSINESS AUTOMATION SUITE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY:

Indirect, incidental, consequential, special, punitive, or exemplary damages

Loss of profits, revenue, business opportunities, or goodwill

Loss of data, business interruption, or system downtime

Cost of substitute goods or services

Damages resulting from third-party platform failures or changes

Damages resulting from your inability to use or learn the Services

Damages resulting from errors, bugs, or system malfunctions

9.3 Cap on Liability

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

9.4 Basis of the Bargain

You acknowledge that the limitations and exclusions of liability in this section are reasonable and fundamental elements of the agreement between you and Business Automation Suite. The Services would not be provided without these limitations.

10. THIRD-PARTY PLATFORM DEPENDENCIES

10.1 Third-Party Platforms

Our Services rely on and integrate with third-party platforms including but not limited to:

GoHighLevel CRM and marketing automation platform

N8N workflow automation platform

Twilio for SMS and voice communications

Google Workspace (Gmail, Calendar, Drive)

Fireflies for call recording and transcription

Various API services and integrations

10.2 No Control Over Third Parties

WE DO NOT OWN, CONTROL, OPERATE, OR MANAGE THIRD-PARTY PLATFORMS. We are not responsible for:

Third-party platform availability, uptime, or performance

Changes to third-party features, pricing, or terms of service

Third-party security breaches or data loss

Third-party policy changes or account suspensions

Compatibility issues between platforms

Technical support for third-party platforms

10.3 Third-Party Costs

You are responsible for all costs associated with third-party platforms, including:

GoHighLevel subscription fees

SMS, email, and voice usage charges

API usage fees and overages

Domain registration and hosting costs

Third-party app integrations and subscriptions

10.4 Service Disruptions

If any third-party platform experiences downtime, policy changes, or discontinuation, we are not liable for resulting service interruptions. We will make commercially reasonable efforts to notify you and suggest alternatives, but we cannot guarantee uninterrupted service due to third-party dependencies.

11. DATA AND INTELLECTUAL PROPERTY

11.1 Your Data

You retain ownership of all data, content, and materials you provide or create using our Services ("Your Data"). However, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and transmit Your Data solely for the purpose of providing Services to you.

11.2 Our Intellectual Property

All content, software, code, workflows, automations, templates, designs, documentation, branding, and materials provided as part of the Services are the exclusive property of Business Automation Suite and are protected by copyright, trademark, and intellectual property laws. You may not:

Copy, modify, or reverse-engineer our proprietary systems

Sell, license, or distribute our templates or workflows to third parties

Remove or alter any copyright or proprietary notices

Use our branding, logos, or trademarks without written permission

11.3 Data Backup Responsibility

YOU ARE SOLELY RESPONSIBLE FOR BACKING UP YOUR DATA. We do not guarantee data retention, backups, or recovery. In the event of data loss due to system failures, cancellations, or any other reason, we are not liable for any damages or losses incurred.

11.4 Data Deletion

Upon termination or cancellation of Services, we reserve the right to delete all Your Data without notice or liability. We are not obligated to provide data exports or retain data after account closure.

12. PROHIBITED USES AND CONDUCT

12.1 Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

Violate any applicable laws, regulations, or third-party rights

Send spam, unsolicited communications, or violate anti-spam laws (CAN-SPAM, TCPA, GDPR, etc.)

Engage in fraudulent, deceptive, or misleading practices

Transmit malware, viruses, or harmful code

Attempt to gain unauthorized access to systems or accounts

Use automated tools, bots, or scripts to access Services without permission

Interfere with or disrupt the Services or servers

Impersonate others or misrepresent your affiliation

Collect or harvest user data without consent

Resell, sublicense, or transfer Services without written authorization

12.2 Industry-Specific Restrictions

The Services may not be used for certain high-risk or prohibited industries, including but not limited to:

Illegal activities, adult content, or gambling

Multi-level marketing (MLM) or pyramid schemes

Cryptocurrency scams or fraudulent financial schemes

Illegal pharmaceutical sales or controlled substances

Hate speech, violence, or discriminatory content

12.3 Consequences of Violations

If you violate these Terms or engage in prohibited conduct, we reserve the right to:

Immediately suspend or terminate your account without notice

Refuse to provide refunds or credits

Report violations to law enforcement or regulatory authorities

Pursue legal action and seek damages

Ban you from future use of Services

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Business Automation Suite, Skyline Business Group LLC, and all officers, directors, employees, agents, affiliates, licensors, and partners from and against any and all claims, damages, liabilities, losses, costs, expenses, fees (including reasonable attorneys' fees), and judgments arising from or relating to:

Your use or misuse of the Services

Your violation of these Terms or any applicable laws

Your violation of third-party rights, including intellectual property or privacy rights

Your Data or content you submit, post, or transmit

Any marketing campaigns, communications, or activities you conduct using the Services

Your breach of representations or warranties made herein

Any negligence or willful misconduct by you or your employees

This indemnification obligation survives termination of this Agreement and your use of the Services.

14. TERMINATION AND SUSPENSION

14.1 Termination by Us

We reserve the right to suspend or terminate your access to the Services immediately, with or without notice, for any reason, including but not limited to:

Violation of these Terms

Non-payment of fees

Fraudulent, illegal, or abusive conduct

Risk of harm to us, other users, or third parties

Our decision to discontinue Services

14.2 Effect of Termination

Upon termination:

Your access to Services will be immediately revoked

No refunds or credits will be provided

You remain liable for all outstanding fees and charges

All licenses and rights granted to you terminate immediately

Provisions regarding liability, indemnification, and dispute resolution survive

14.3 Data Retrieval

You must export all data before termination. We are not responsible for providing data exports or retaining data after termination.

15. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, pandemics, or public health emergencies

War, terrorism, civil unrest, or government actions

Internet outages, cyberattacks, or telecommunications failures

Third-party platform failures, API changes, or policy updates

Labor disputes, strikes, or supply chain disruptions

Power outages, server failures, or hardware malfunctions

No refunds or credits will be provided for service interruptions caused by force majeure events.

16. DISPUTE RESOLUTION AND ARBITRATION

16.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us in writing and attempt to resolve the dispute informally for at least 30 days.

16.2 Binding Arbitration

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED THROUGH BINDING ARBITRATION administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

16.3 Arbitration Terms

Arbitration shall be conducted by a single neutral arbitrator

The arbitration shall take place in Dallas County, Texas (or remotely via videoconference)

The arbitrator's decision is final and binding, with limited grounds for appeal

Each party shall bear its own costs and fees unless the arbitrator awards fees to the prevailing party

16.4 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY AND WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action.

16.5 Exceptions

Either party may seek injunctive relief or specific performance in court to protect intellectual property rights or confidential information.

17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Dallas County, Texas, and you hereby consent to the personal jurisdiction of such courts.

18. MODIFICATIONS TO TERMS

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. Changes will be effective immediately upon posting on our website. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically.

If you do not agree to revised Terms, you must immediately cease using the Services. We are not obligated to provide notice of changes beyond posting updated Terms on our website.

19. PRIVACY AND DATA PROTECTION

Your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our collection, use, and processing of data as described in the Privacy Policy. We are committed to protecting your data in accordance with applicable laws, including GDPR, CCPA, and other data protection regulations.

20. COMPLIANCE WITH LAWS

You are solely responsible for ensuring your use of the Services complies with all applicable laws and regulations, including but not limited to:

CAN-SPAM Act (email marketing compliance)

TCPA (Telephone Consumer Protection Act)

GDPR (General Data Protection Regulation)

CCPA (California Consumer Privacy Act)

HIPAA (if handling protected health information)

Industry-specific regulations and licensing requirements

We are not liable for your failure to comply with applicable laws.

21. MISCELLANEOUS PROVISIONS

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any order forms or agreements, constitute the entire agreement between you and Business Automation Suite regarding the Services and supersede all prior agreements, understandings, and communications.

21.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative.

21.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign these Terms at any time without notice or consent.

21.5 Relationship of Parties

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Business Automation Suite. You are an independent contractor with no authority to bind or represent us.

21.6 Survival

Provisions regarding payment obligations, intellectual property, liability limitations, indemnification, dispute resolution, and any other provisions that by their nature should survive shall survive termination of this Agreement.

21.7 Notices

All notices under these Terms must be in writing and sent to the contact information provided below. Notices to you may be sent to the email address associated with your account.

21.8 English Language

These Terms are drafted in English. Any translations are provided for convenience only. In the event of conflicts between translated versions, the English version shall prevail.

22. ACKNOWLEDGMENT AND ACCEPTANCE

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

You acknowledge that:

All fees are non-refundable under any circumstances

You are responsible for learning and implementing the platform

We make no guarantees regarding business results or outcomes

Services are provided "as-is" with limited warranties

Our liability is strictly limited as outlined in these Terms

Disputes will be resolved through binding arbitration

You waive the right to participate in class actions

23. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Business Automation Suite
A Division of Skyline Business Group LLC
Email: [email protected]
Phone: (469) 754-9190
Website: www.basuite.com

IMPORTANT FINAL NOTICE: THESE TERMS CONTAIN BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS. BY USING OUR SERVICES, YOU AGREE TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION AND WAIVE YOUR RIGHT TO A JURY TRIAL OR CLASS ACTION PARTICIPATION.